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Read how Cafetaria D’n Boom increased revenue thanks to Bistroo
A typical example is Cafetaria eethuis d’n Boom, run by Henk Boom in Berkel-Enschot — a busy snack bar located in the heart of a lively neighborhood.
Now many orders come in online instead of the telephone, which creates more peace to work, especially during peak hours. On busy Sundays we sometimes have 8 people working, and even then we couldn’t always keep up with the phone.
Henk Boom, Owner
Born out of frustration
Previously, Cafetaria eethuis d’n Boom depended on phone orders, which resulted in longer wait times and frustration for both customers and staff. We asked Henk about the challenges before using Bistroo and the solutions it provided.
The challenge
- During rush periods, Cafetaria eethuis d’n Boom was overwhelmed with orders, causing staff overload and longer waiting times for customers.
- Customers often had to wait on hold when calling, leading to a reduced customer experience and potential loss of revenue.
- Customers often only decided what they wanted to order once on the phone, which increased order processing times.
- Due to poor phone connections and language barriers, orders were sometimes misunderstood or processed incorrectly, resulting in dissatisfied customers and wasted time and resources.
Thanks to Bistroo, we have more control in our peak moments. Previously, we sometimes couldn’t pick up phone orders, which could have led to lost revenue.
Henk Boom, Owner
The solution
With Bistroo, Cafetaria eethuis d’n Boom experiences significant time savings, allowing staff to work more efficiently and reducing wait times for customers.
Using Bistroo creates a calmer environment, resulting in improved efficiency and reduced work pressure, especially during busy periods.
Bistroo gives Cafetaria eethuis d’n Boom more control over busy moments. Previously, phone orders were sometimes missed, leading to potential loss of sales. Now, most orders come in online, allowing staff to focus better during rush hours. On busy Sundays, the team may have up to 8 people working, and even then, they couldn’t always answer the phone. Now they can focus better on fulfilling Bistroo orders.
All Bistroo orders are prepaid, which reduces the risk of no-shows and ensures smoother transactions at the counter.
The conclusion
All in all, Henk Boom from Cafetaria eethuis d’n Boom has had very positive experiences with the implementation of Bistroo. The explanation of the system was clear and easy to understand. The use of the handheld printer was experienced as efficient and contributes to smooth operations. What’s even more impressive is Bistroo’s direct support in case of technical issues. The system alerts them to disruptions immediately — even before they notice them. In case the printer goes offline, Bistroo contacts them promptly and relays orders verbally if needed, ensuring continuous operation for Cafetaria eethuis d’n Boom.
The online ordering solution from Bistroo not only provided Cafetaria eethuis d’n Boom with an effective way to tackle their challenges but also helped transform their entire operation. Moreover, Bistroo always offers a 30-day trial period, during which customers can use the service free of charge. If they’re not satisfied afterward, Bistroo removes everything at no cost. However, in practice, very few customers make use of this option. In nearly all cases, there is a mutual desire to continue using Bistroo’s online ordering solution — a testament to the value and effectiveness of the platform for snack bars like Cafetaria eethuis d’n Boom.