Order and management solutions for restaurants a website or webshop for your restaurant in minutes
Two-B "the tastiest sandwiches in the region" grows online through Bistroo
Two B by Mondie is a well-known address in Veldhoven and surrounding areas, and has recently also opened a new location in Helmond & Best. They serve the entire region with delicious sandwiches.
"Bistroo saves us a lot of time every day and significantly reduces frustration for our customers."
Mondie Scheepers, Business Owner
Innovation takes time
Previously, phone orders and in-person counter pickup were the main ways to serve customers, which resulted in long queues and inefficiencies during busy periods. The owner, Lars, has been working with Bistroo for over 2 years and is happy to share some of the challenges they faced before the collaboration, as well as the solutions Bistroo provides.
The challenge
- Two B by Mondie often experienced a rush during lunch hours, resulting in long lines and less satisfied customers.
- Phone orders caused delays and confusion, especially during busy periods.
- Human error and miscommunication during phone orders sometimes led to incorrect orders, resulting in dissatisfied customers and wasted time.
- Customers increasingly wanted to order online for the convenience, and expected a seamless pickup experience without long waits.
"The menu is easy to update and gives customers a clear overview."
Mondie Scheepers, Business Owner
The solution
Thanks to Bistroo, customers could place their orders in advance, allowing Two B by Mondie to work more efficiently during peak moments and enabling customers to pick up immediately without waiting.
With Bistroo's online ordering solution, Two B by Mondie had a clear overview of all orders, which reduced errors and allowed the kitchen to operate more efficiently.
With Bistroo, Two B by Mondie could manage their own busy periods, improving the customer experience and maximizing revenue.
All orders placed through Bistroo were prepaid, reducing the risk of uncollected orders and ensuring smoother handling at the counter.
The conclusion
Bistroo's online ordering solution not only provided Two B by Mondie with an effective way to tackle these challenges, but also transformed their entire operations. "Since we started working with Bistroo, our customers can easily place their orders online. This saves us a lot of time every day and significantly reduces customer frustration," says Lars. He also appreciates the user-friendliness of the menu editing system and the excellent customer service from Bistroo: "Whenever we have questions, we get quick and expert help."
Additionally, Bistroo always offers a 30-day trial period during which customers can use the service free of charge. In almost all cases there is a mutual intention to continue using Bistroo's online ordering solution, which reflects the value and effectiveness of the ordering software for lunchrooms like Two B by Mondie.