Team communication

Bistroo × Slack

Receive a notification in Slack as soon as a new order comes in. Keep your kitchen, management and team always up to date.

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What does the Slack integration do?

Slack is the most popular team chat app for businesses — from small restaurants to large hospitality chains. Via channels, direct messages and apps your team stays in touch at all times, even remotely or on the floor.

With Bistroo × Slack, a Slack channel of your choice receives an automatic notification for every new order. The notification contains the order details, the pickup time and any special instructions, so your team can take immediate action without consulting an extra screen.

What do you see in a Slack notification?

Order number and timestamp of the order
Full product list with variants and extras
Pickup or delivery time prominently shown
Special requests and allergen notes
Direct link to the order in the Bistroo dashboard

Slack at a glance

Team communicationChannelsReal-time notificationsOrder alertMobile appKitchen messageWebhooksWorkspaceDirect messageAdmin channelArchiveIntegrationsAutomationMulti-channelBranches

Benefits

Why connect Bistroo to Slack?

Powerful features that work together seamlessly to streamline your restaurant operations

Instant kitchen notification

As soon as an order comes in, Bistroo automatically sends a message to your Slack channel so your kitchen team can get straight to work.

Everyone on the same page

Kitchen, delivery and management all read the same notification. No more miscommunication about order details or times.

Reachable anywhere

Slack notifications arrive on desktop and mobile. Owners can follow orders remotely in real time.

Fully customizable

Choose per location which channel receives notifications and set which order information you want to see. No unnecessary noise.

Order history searchable

Every Slack message about an order can be searched later. Handy when customers call about their order or you want to trace what went wrong.

Real-time status updates

From "order received" to "ready for pickup": every change sends a notification to the right channel. Your team is always in the loop.

Set up in 5 steps

How to connect Slack to Bistroo

Create a Slack workspace or log in to your existing workspace.

Go to Bistroo Merchant Portal → Integrations → Slack.

Click "Connect with Slack" and authorize the Bistroo app in your workspace.

Select the Slack channel where order notifications should be sent.

Customize the message format and activate the connection.

Frequently asked questions

Can I set different channels per order type?

Yes. You can set a separate channel for pickup orders, delivery orders and internal notifications. This keeps communication clear for each team member.

What information is in the Slack notification?

Every notification contains: order number, timestamp, full product list with variants, desired pickup or delivery time, special instructions and a direct link to the Bistroo dashboard.

Does the connection work on mobile?

Yes. Slack notifications arrive both on desktop and in the Slack mobile app. Ideal for managers who want to monitor incoming orders remotely.

Can I pause notifications outside opening hours?

Yes. In the Bistroo settings you can set a time window for Slack notifications. Outside opening hours, notifications are automatically paused so as not to unnecessarily disturb your team.

How do I remove the Slack connection?

Go to Bistroo Merchant Portal → Integrations → Slack and click "Remove connection". You can also remove the Bistroo app from your Slack workspace via Slack Admin.