Communication

Bistroo × Twilio

Send customers and your team automatic SMS notifications for every order, status update or delivery confirmation.

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What does Twilio do?

Twilio is the leading cloud communications platform for SMS, WhatsApp and voice messages. More than 250,000 companies worldwide use Twilio to keep customers and teams informed — from major tech companies to local restaurant businesses.

Via Bistroo × Twilio your customers automatically receive an SMS confirmation as soon as their order is accepted, and a second message when the delivery driver is on the way or the order is ready for pickup. You decide which messages are sent and when — fully customizable to your brand style.

Automate these messages

Order confirmation immediately after placing the order
Notification when the order is ready for pickup
Delivery driver on the way, including estimated arrival time
Internal notification for staff on new orders
Customizable message templates in your own tone

Twilio at a glance

SMS notificationWhatsAppAutomationMessage templateCommunication platformTransactional SMSWebhookPush notificationCustomer statusConfirmation messageOmnichannelAPI-driven2FADelivery statusCustomer communication

Benefits

Why connect Bistroo to Twilio?

Powerful features that work together seamlessly to streamline your restaurant operations

Fewer phone calls

Customers who receive automatic SMS updates no longer call to ask where their order is. Fewer disruptions for your team.

Professional communication

Send messages in your own tone and branding. Customers experience your restaurant as professional and reliable.

WhatsApp & SMS combined

Twilio supports both WhatsApp Business and traditional SMS. Reach every customer via their preferred channel.

Fewer no-shows

An SMS reminder just before the pickup time ensures customers show up. Less waste, more satisfied guests.

Instant order confirmation

Customers automatically receive a confirmation SMS after placing their order. More confidence, fewer "Did I order correctly?" phone calls.

Ready-for-pickup notification

Automatically send an SMS when the order is ready. Customers arrive on time, your team does not wait and the atmosphere stays positive.

Set up in 5 steps

How to connect Twilio to Bistroo

Create a Twilio account at twilio.com and purchase a phone number.

Note your Twilio Account SID and Auth Token from the Twilio Console.

Go to Bistroo Merchant Portal → Integrations → Twilio.

Enter Account SID, Auth Token and your Twilio phone number.

Configure your message templates per event and activate the integration.

Frequently asked questions

Which messages can I automate via Twilio?

You can set up messages for: order confirmation, order accepted, ready for pickup, delivery driver on the way and order delivered. Every template is freely customizable.

Does each SMS cost extra?

Yes, Twilio charges per SMS sent. Rates vary per country; for the Netherlands this is approximately €0.03–€0.05 per message. Check the current Twilio prices at twilio.com.

Can I also send WhatsApp messages via Twilio?

Yes. Twilio supports the WhatsApp Business API. You can activate this after having a WhatsApp Business account approved by Meta. Ask our support team for help with the configuration.

In how many languages can I send messages?

Your message templates are completely free to fill in, so you can compose messages in any language. By default, the Bistroo templates are available in Dutch.

Can I pause notifications outside opening hours?

Yes. In your Bistroo settings you can set a time window per message type. Outside this window, messages are buffered or suppressed depending on your preference.